435 5th Ave, New York, NY 10016
DO NOT GO TO THIS SALON!
I WOULD HAVE NEVER IMAGINED THAT A DAY OF PAMPERING WOULD END UP WITH 2 HOURS OF DISCUSSIONS, INSULTS, A POLICE INTERVENTION, AND WOULD COST ME MORE THAN $500!!!!
A friend of mine and I had two $70 coupons we purchased which included a short massage, a European facial, scalp massage, shampoo, cut, and styling, manicure, and makeup application and it turned out to be a $500 DOLLAR NIGHTMARE!
We had been waiting for months for our promotion, so we were very excited when the day finally came to go to the salon. We arrived, and it was sucky to PAY AN EXTRA "REGISTRATION FEE" OF $15 (making the coupons actually $85), but we've been waiting for so long we just wanted our pampering to start. Our massagist was fantastic, and I requested a full facial and got a discount on it because of the coupon I had. So far so good. But it doesn't stop there.
Then we went to get our hair done. I asked about treatments, and they told be they costed $700 (which is INSANE for any salon) and that they would give me a promotion of 3 treatments for $300. I knew that was just too much, but I figured since they were all so nice, I could trust them. BAD IDEA.
All they did was wash my hair and spray it with some cheap product afterwards and that was it. My hair didn't feel nourished or hydrated AT ALL! I've been having all sorts of treatments ever since I went blonde more than 14 years ago, and this was appalling. Normally it takes 3 hours to make a treatment, it should be applied by sections, left at least 30 minutes for it to settle, and occasionally be left under the heat. This one was just sprayed on in less than 3 minutes. As for my friend, she specifically requested ONLY what was on the coupon, and she said it several times because she is French so just to make it perfectly clear, but they did all her hair with highlights which looked awful and got charged $300 for it.
I told them none of this is what we agreed on and that we wouldn't pay for any of it. Very politely we told them we are good customers and we were not looking for trouble, so we'd tip everyone well because they did treat us nicely, that perhaps something just went terribly wrong somehow, but that we would not pay for things we didn't request or for treatments which were a HUGE FAKE. We told them we didn't mean anything personal with them, but that we are good customers and in return we do expect them to be good business and therefore respect our concerns. We even tried to negotiate with them to come to an agreement, but that we would not pay such obscene prices for trying to rip us off. But they even started telling us But they just screamed at us, and insulted us, called us thiefs among other things, and CALLED THE POLICE!
We told them we are not robbing anyone, but we also don't want to be robbed from our money. After an hour of discussions, I just wanted to get the hell out of there so I just paid my part, because at least I did request a hair treatment regardless of the ˆ&*@#$ I got on my hair. I just blame myself for being so stupid in believing in the goodness of people and the professionalism of a 5th ave NYC salon. However, my friend was unwilling to pay for the full highlights she did not request, which seems reasonable. Until they called the police and forced her to pay and to settle the case in civil court.
I felt so bad for my friend, because the coupons were my idea, that I ended up paying her $70 for the coupon. So in total I ended up paying an outstanding $520, and the only thing I actually got from my coupon was a manicure and 20-min massage and a loss of respect for people.
06/27/2012Provided by Citysearch -
RUN AWAY FROM ALFANGI !!!! I wish i could put no stars for their rating. :( :(
HAIR- I don't ever write reviews because places are normally predictable. BUT ALFANGI SALON FIRED MY HAIR OFF! My hair is so damaged now, it looks like I stuck my head in the toaster. I feel that no one in this office has a license to practice what hey are doing. I think they hire and train foreign people and pay them next to nothing.
MASSAGE- Also while I got a massage I happened to open my eye to see a huge bug crawling around. DISGUSTING... I was just starting to feel relaxed after my hair was destroyed. After that i felt so uncomfortable.... the person giving the massage was nice but completely unprofessional.... and felt like he was hitting on me the whole time.
PRICE- So at the end of the day I paid around 500 dollars to be dick-ed around. YUP!! The price list that comes with the PROMO is not the REAL price list. They said they changed there prices this year... well guess what we are 6 months into this year....I really with I could sue them.
Service- at least everyone was pretty friendly but as soon as I paid they treated me like dirt. They we constantly speaking another language right in front of me.
02/20/2012Provided by Citysearch -
I walked in with my Groupon and they were so rude to me - They told me they they don't accept groupon this one guy with big hair got right in my face - completely unprofessional it was a punch of kids running this place - I got the receptionist who was a complete idiot to call the owner and the owner 'Maya' was so rude to me!! All I can say is do not go to this salon all they care about is money and they couldnt give a %$#& about their customers.
11/23/2011Provided by Citysearch -
I have my usual salon I go to, but this guy approached my friend and me on the street and offered us a promotional coupon for $70 that included a cut, manicure, and other nice things that they valued at $300.
If you look at their regular price list, the services are overpriced. Plus they play reels of models strutting down runways on TV screens with silly techno music to make you feel cutting edge or something.
The woman who cut my hair was very pushy about me getting a glaze on my hair for the first 5 mins. I don't color my hair so I'd never heard of this procedure before. She said if I added it that day it would come for the ""low price"" of $60. I knew she was trying to get extra money, so I stuck to my guns and said no. It was annoying because she kept pushing me about getting it 3x saying ""but your hair really needs it!!"" After I told her ""NO"" one last time she finally calmed down and acted normal for the rest of the time. BTW I did some research on glazes for hair and found out it's only for color treated hair. I'm glad I wasn't suckered into buying something that I didn't even need!!!
I was satisfied with my cut. I didn't want anything too elaborate & told her I just wanted a trim, since I like my original shape.
11/18/2011Provided by Citysearch -
I walked out of this salon feeling worse than when I walked in. My friend, however, walked out feeling fabulous. This place is absolute hit and miss.
My friend had bought a voucher for herself and I from a promotions guy in Macy's. it looked like a pretty good deal.
We entered the salon and felt lost immediately. No one was at the reception desk, and finally when a girl came to the desk, she was not welcoming at all. My massage was good, so was my friend's. My manicure was extremely rushed, my friend's wasn't (this meant that we weren't getting anything done together like we were told we would). My friend was scurried off for her facial, where they attempted to upsell a 'proper facial' for her 'very dry skin'. I waited for an hour (I had to sit on a salon chair, as the couchers were being occupied by staff gossiping). My friend was then taken to do make up. I continued to wait until finally I was taken for my facial. The 'dry skin' tactic was attempted on me as well. My make-up was then rushed (5 minutes tops) and I wasn't asked how I wanted it done - I had to tell her how to fix it at the end. My friend was then taken to get her hair done. I was left waiting once again. My friend landed with a very friendly hairdresser, she was extremely happy. He didn't try to upsell her anything and gave her a half hour head massage.
When my hairdresser finally approached me, however, she was not at all inviting. Immediately, she attempted to upsell a 'treatment' product, which I had to reject three times before she gave up - where she rolled her eyes, turned around and said, 'follow me then'. My hair was washed, but I did not get my promised head massage. The hair cut was rushed and unfinshed. I have curly hair, so you can't use a blowdryer on it or it will go frizzy. My hairdresser couldn't put the diffuser on her hairdryer, so after letting it fall to the ground (landing on my head twice), she told me that it would be better to just use a hairdryer. I then asked her to thin the hair out at the end because it was too thick. She proceded to COMB my curly hair... umm.. hello... FRIZ!!! She then handed me the mirror and told me it was done. I had given up at this point. I felt so unimportant and undervalued as a customer.
I don't recommend this salon to anyone.
I advise the managers to work on their customer service, and less on pumping through customers.... If you build rapport with customers, we might actually want to come back.
This was the worst experience I have ever had getting my haircut. First, they made me pay a $15 registration fee that I had never heard of. Then, the stylist I made an appointment with wasn't there, so they pass me off to the next guy on the list. Next, he won't let go of my head until I say yes to getting some special glaze. And when the girl washes out the glaze, the shower cap gets stuck on my earring. Instead of untangling it, she yanks it off and takes my earring with it, which falls down the drain. Not only did I have to pay for a haircut that, frankly, makes me look like a soccer mom (I'm 24), but I also had to pay to lose a diamond. When I called to see if they found it in the filters the following week, the owner tells me no, and it is my fault for not taking out my earrings.
DON'T GO TO THIS SALON! Horrible management, stylists that clearly get paid on commission for every "special treatment" they sell, and girls that probably pocket your jewelry.
08/09/2011Provided by Citysearch -
I finally decided to use my promotion, prepared for the worst, and made an appointment... but.. I actually like my haircut a lot. I have very thin, flat hair but now I have many layers and I like the way my bangs were cut. The color is just ok. They gave me a 40% off coupon so I'll probably be going back. Only huge negative was that when the next client arrived, my hairdresser had to work on both of us at the same time.
08/05/2011Provided by Citysearch -
I spent $20 on a promotional card and spent the $15 to register on my first visit. The haircut went by pretty quickly, and even though I like to get a bit more time from a stylist, I was happy with the job she did. I appreciate that they offer wine, lemonade or ice tea when you walk in the door. They also offer refills. The second part of the promotion was a mini facial - essentially just an eyebrow wax and a face massage with lotion, but it felt really nice and lasted for a nice amount of time. The massage was nice as well. I would definitely would use the promotion again, I'm just nervous that I would get caught using it twice!
07/29/2011Provided by Citysearch -
I bought the ""special promotion"" - which apparently everyone else did too. I felt like a sucker when I bought it and even more so when I read all the reviews from the people that had bad experiences with this """"deal"""". But I had already paid, so I decided to try it anyway. So, my experience:
Very nice place - have some kind of dance/trance music quietly playing, fashion videos on the various flat screens. The people there were very nice. My assigned stylist - Yolie I think - did a fabulous job. She touched up my roots and gave me a great cut. Very very happy with it and will definitely be back.
So, if you bought a promotion and are terrified of you going - don't be. If you don't want any additional services, don't get them. If you want wine - ask for it.
07/26/2011Provided by Citysearch -
Scary reviews... GOOD experience!
Went with some friends for a blow-out this weekend, and was able to get the 40% off promotion so the total was $32, not $50 which was great.
They serve you drinks when you arrive with your stylist and I got a nice head massage during shampoo. My stylist was Ingrid and she was great... gave me a lot of pointers and spent almost an hour blow drying and flat ironing my curly hair. 3 days later and it still looks great! I finally found a trusted hairstylist and I will be back to see her soon!!!
07/20/2011Provided by Citysearch -
The reviews scared me, but I went last year before I read them, and I'm really glad I did. I can't speak for everyone, but I love Irina. She's personable, good at what she does and she gave me a great haircut. I've been back several times for highlights and cuts and am always pleased.
07/14/2011Provided by Citysearch -
Amazing hair/color job, awful facials, great service, beautiful modern salon (a 5 if the facial wasn't so horrible). The details: My friend was the one who got the package, and I went with her. I believe we each paid $30 plus a $15 fee at the salon, which I do not consider to be at all expensive for a haircut. I have curly hair which I wanted short in the back and a bit longer in the front, as well as a round face. This is a very difficult style as it needs to look great both curly and straight, plus I have very thick hair which requires half an hour of blow drying to tame. Celia cut my hair, highlighted and straightened it. When I say it was perfect I mean I was as close to tears of joy as I can be looking at my own reflection. The color never washed out, and the haircut grew out to perfectly frame my face. She spent 2.5 hours with me industriously laboring over every strand of hair, while I sipped wine and chatted with her. I ended up paying $80.00 for the color, so total of $125 is very fair and I'm going back this Thursday (3 months later). My friend has long straight blond hair which she had trimmed, blown dry, and they put in a special gloss for free. We were super nice to our stylists and they treated us very well.
Now the unfortunate part. My friend and I returned the following Saturday for the facial part of the package. While the actual facial experience was not terrible, we were both very upset when a week later you could play connect the dots on our chins. Whatever products they used made us break out horribly. So while Il'l be returning to see Celia pretty often, I'd steer clear of that back room.
07/06/2011Provided by Citysearch -
Love, Love, Love. I am one of those people that is extremely picky with haircuts, hair color you name it. I hate scissor happy stylists. But i have fallen deeply in love with Celia who is one of the hairstylist in Alfangi. She is amazing and everyone in there really knows what they are doing. I really love this place. Satisfied every time i go in. I have went from blond to red and etc. The colors are to die for and Alfangi is an amazing Salon as is. The staff is super friendly and the atmosphere is great.
I highly recommend them everyone there are great at what they do. They can truly transform your look whether you want to go conservative or spice it up they can and do it all. Love them, absolutely amazing!
06/28/2011Provided by Citysearch -
I was shopping at The Mall at Short Hills and purchased a deal for maybe $150. that included several services.
I went to the 5th Ave location across from Lord & Taylor and had cut, style, coloring and highlights done. It was the best ever ; )
I bought my two daughters along and they had the manicures etc, everyone was very happy!
02/10/2011Provided by Citysearch -
It looks like the guy who sold me the promotion was less obnoxious. Was he persistent? Yes. Was he rude or in my face? No.
He did spend the time to convince me, accompany me to the ATM and wait as I called the salon to verify the promotion.
In the end, my careful approach is probably how I got the price to go down to about $30 from its original price of $60. Plus, he included a second promotion card and a coupon for discounts. I gave those to friends since technically I couldn’t use the promotion more than once.
It probably didn't hurt that he approached me near Columbus Circle vs. Union Square. It was less hectic there.
Despite reading some negative reviews of this salon, I decided to go since I had spent the $ for the promotion. It had already been past a month, and I don't like to waste my money.
After reading the reviews, it looked like Alexa was the stylist that got the best ratings. So, I made an appointment for a weekday afternoon and made sure that Alexa was available.
It probably helped that I went to the salon and had an open mind. I didn't have high expectations and would put up with whatever I would get.
I also read the promotion card more than once, and figured out how the promotion would work. The required haircut and $15 fee were expected.
The staff wasn’t overly friendly, but they weren't rude. I think it's because I'm used to dealing with many different kinds of people from past jobs and places that I lived.
Finally, professional skills and the final results are most important. Alexa didn't try to oversell me any extra services like color treatments. She asked me about my preferences and would make suggestions based on what I told her.
In addition to the haircut, I decided to get an extra conditioning treatment. In the end, I paid for that service, the $15 fee and Alexa’s tip. I didn’t get upset since I expected that to happen.
I will consider going back to her again. The results are much better than past haircuts from other salons I went to in the Upper East Side. She was quiet, calm and focused. She asked me a few questions to “break the ice” and was polite. I posted a picture of my haircut on Facebook, and all my close friends love it.
The reason I hesitate to go again is because their regular prices are a little too high for a grad student like me.
The only con was that their iced tea didn’t taste too great. It could have been something I would buy at the store.
One final tip: If you know that you’re going to get an extra treatment or go when it’s busy, bring a magazine or your Smartphone.
02/01/2011Provided by Citysearch -
I came in with a promo a few years ago, and I've kept coming back. Anyone who says it's a ""scam"" that they ask you to pay an additional $15 at the salon is...illiterate? It says so on the brochure you receive.
Anyway, I have been going to Alexa. She is amazing. I always receive compliments on my haircut, and people want to know who styles my hair, because she is just that good.
12/24/2010Provided by Citysearch -
I went to this Salon because me and my friend were offered a promotion. I had long hair and had decided a while ago that I would like to have it short, though I did not know how.
My stylist was Alexa, she was very kind, encouraging and did the best job ever at cutting my hair. Although I just said I wanted it very short, without any pictures, she did a great job and I was very satisfied.
Thank you Alexa.
08/19/2010Provided by Citysearch -
there are some state~ments here that ar so not completely tru...
if u purchased the promo from any body i work w/ we told u its $15 when u get there...plus...it says ""One Time Registration Fee : $15 twice on the promo itself..so i'm sure u read that!! also the promo says First Day Vist and Second day visit....so that tells u that ur not gettin everything on ur first visit...which is ur hair~services
i can't speak for some1 being rude @ the salon..i'm not there
but i can speak on the owner Maya (who i know is an honorable person), the stylist & every1 that works at the salon is doin every~thing for practically free...of course they're gonna make suggestions
i have hair stylist friends who work at some of the best salons in nyc (Bumble&Bumble, Momotaro & Ted Gibson) as far as i know...every stylist (good or not) it's their job to make suggestions on this color(extra), that color(extra)...this product(extra) that product(extra)...i'm sure the stylist at ted gibson & all the other great salons in nyc/jersey are doin the same suggesting...u already know before go..u gonna pay extra...so stop sayin it like its new...oh i'm payin extra...yeah...u and every~body else lady...u get a computer...wait there's this extra stuff...u want a sandwich from wendy's...wait here's some extra stuff u can get...for extra...LOL
ur comments about it havin a sleazy vibe...i say again..Maya is an honorable~classy woman who has actually given this hair promo some class and Alfangi is a classy salon on 5th ave...i've been in the business of these promos since 1998...i stop for about 6 yrs because..here i go agreein w/ ya...most of the owners that have done this promo were & are slimey~characters...i'm just tellin the truth that's all...LOL...i promote Alfangi!!
i didn't have to take the time to write this...i can just sell the promo & not care about what happens after that...i aint that guy...and i have no reason to say anything except what i know...like most of the people i do this promo w/...we're all well established in other parts of our lives (i'm a dj: come to my parties...i'm playin w/ Africa Bambaataa this sat @ WTB (LIC) LOL) not all of us dare i say it, ""Hair~People"" are out to destroy u & ur hair experiences
the salon is presenting a great offer ..practically for free...gettin a bad hair~cut is a lot different from this promo being something that its not..a scam...i'm just sayin is all
and unlike some of u that say what u say & hide behind the fact that u can be anonymous...i say bah!!! i'm Ali Coleman & very much in the public eye as...dare i say it...an honorable person...i aint hidin who i am to say what i feel
for all those that i've sent to the salon and have sent me private messages, become my friends on FB, come to my parties..dare i say again...even become like family...thanks for trusting my energy and keep going to Alfangi!!!!
Phone: (212) 687-9116
Primary Phone: (212) 687-9116
Phone: (212) 252-0344
Fax: (212) 286-0270
Lmax Salon & Spa
Alfangi Salon On Lex
Alfangi Salon 2008 Inc
Alfangi Salon on Fifth
Alfangi Salon Inc.
L. Max Salon Spa, Inc.
Alfangi Salon On Lexington
Bike Parking: No
Price Range : Above Average
By Appointment Only: Yes