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Guy's Towing Service Inc

(20 Reviews)

(225) 424-8635

OPEN NOW
Today: 12:01 am - 12:00 am
48
YEARS
IN BUSINESS
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General Info
Guy's Towing Service proves the stereotype wrong. As the largest towing service in all of Lousiana, we've expanded primarily because of our dedication to friendly service, but our quick response time and affordable pricing don't hurt either
Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: (225) 275-6411

Payment method
all major credit cards
Categories
Towing, Auto Repair & Service, Automotive Roadside Service, Truck Wrecking

Reviews

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Life of D.

11/27/2017

Overall
Expertise
Professionalism
Promptness

Everything was stolen out of my car. When the manager was contacted i was told to not accuse his workers of stuff and hung up on. If parish police calls them to tow your car be sure to take EVERYTHING

Ashley A.

10/15/2016

Overall
Expertise
Professionalism
Promptness

Love the service very friendly, and professional. Would use and recommend Guy's Towing to anyone. Very prompt service was actually at the site before the ETA. Even offered me a coffee.

Eddie P.

09/01/2016

Overall

Dispatch was awesome. Only on the phone for 5 minutes. My car was taken to my mechanic with no issues. Driver was nice and polite.

David V.

08/29/2016

Overall
Expertise
Professionalism
Promptness

Was new employee and he did a great job--- excellent hire guys, I would recommend these guys anytime and to anyone

Caroline O.

08/28/2016

Overall
Expertise
Professionalism
Promptness

Due to Guy's having the contract with the city of Baton Rouge to tow vehicles it took a day for them to pick up my vehicle. However given the flood and all of the city parish vehicles that had to be towed, Guy's did an awesome job of towing my vehicle in a very reasonable amount of time. The dispatcher was very helpful as always and the wrecker driver was very nice and efficient. I really appreciate all the help they have given me with my problem vehicle.

wrongforthat

06/26/2013

Overall

Call another tow company! Guy's has poor customer service. Towed my truck to the wrong location and refused to admit or apologize, much less make things right. Keep insisting they put the truck where we requested, but we actually had to search up and down the street to find the truck at another business down the road from the address we requested and was on the invoice. Really? Don't they have GPS in tow trucks these days? And I would be making this up because??? Guy's wanted another full tow fee to move the truck to the correct address. We called another tow company who came and moved the truck for $24 less than Guy's fee. Spoke with Guy's Baton Rouge manager Jeff Smith who actually told me he could care less about customer service. I'm a professional who works in an industry where customer service and care are everything. Am really flabbergasted with the attitudes at Guy's. Thought the owner, based at the Lafayette Guy's might like to know how his employees treat customers, but he refused my calls. Guess the towing business has so much business that good customer service isn't necessary. Shame on them both. My old truck is likely to break down again. Guy's will not get my money again.

jhorky

02/06/2012

Provided by Citysearch - 
Overall
best towing service in louisiana

great job towing my car your trucks are always clean and the drivers are always helpful

chad larsen

01/28/2012

Provided by Citysearch - 
Overall
GUYS TOWING IS A JOKE! WORTHLESS!!!!!!

Are you kidding? I know it's a different pace down South, especially Louisiana, but these guys are ridiculous. My Navigator broke down and I got it to a gas station. I called Guy's Towing to have the vehicle picked up, exchanged information & payment arrangements. I was told it would be done right away. I got a cab home and made arrangements to get the car repaired the next day. When I called Guy's towing to tell them where to send my car, I was told they had never picked it up! The girl on the phone was obviously overwhelmed with answering a phone AND having to deal with another customer in the office. She had me on hold 10 minutes before taking my call! I was told that the person who helped me, Jason, just probably forgot because they were too busy. No apologizes of any kind! Meanwhile the gas station had the car impounded! These guys are a JOKE!!!

joeledux

05/30/2011

Overall
On 5-27-11 my POS truck crappe...

On 5-27-11 my POS truck crapped out on me and left me stranded at 1 in the morning on I10. Like some others I almost didn't call Guys because of a few bad ratings. I was pleasantly surprised. They said the wrecker would arrive within 45 minutes, and it showed up in less than 30. The driver, Ray, was clean-cut, friendly, and efficient. He got the truck loaded up in a jiffy and got me home. Overall it was well worth the money spent. Of course I hope not to break down like that again, but if I do I will call Guy's. Also, if you read the negative reviews most of them are from maladjusted malcontents who got their cars towed because they were illegally parked. It's not Guy's fault you got your cars hauled away, it was yours. So shut up. Thanks, Guy's!

Joe LeDux

05/29/2011

Provided by Citysearch - 
Overall
Great service!

On 5-27-11 my POS truck crapped out on me and left me stranded at 1 in the morning on I10. Like some others I almost didn't call Guys because of a few bad ratings. I was pleasantly surprised. They said the wrecker would arrive within 45 minutes, and it showed up in less than 30. The driver, Ray, was clean-cut, friendly, and efficient. He got the truck loaded up in a jiffy and got me home. Overall it was well worth the money spent. Of course I hope not to break down like that again, but if I do I will call Guy's. Also, if you read the negative reviews most of them are from maladjusted malcontents who got their cars towed because they were illegally parked. It's not Guy's fault you got your cars hauled away, it was yours. So shut up. Thanks, Guy's!

TripnRob

04/30/2011

Provided by Citysearch - 
Overall
Great Experience

Geico Roadside Assistance dispatched Guy's to me. While waiting I started to read the reviews and was just about to call and ask for another company when the driver pulled up. He was very courtesy and helpful. In addition, the estimated arrival time given to me was one hour, however my driver was there in less than 30 minutes. This is not the first towing service that I have had to use, but it is definitely the best

edrivere

02/15/2010

Provided by Citysearch - 
Overall
highest price worst service anywhere

These people are money grabbing crooks. Tell you one price then when you arrive to pick up car the price is triple and they treat you like dirt. They have you over a barrel and they know it. And its all perfectly legal. That's louisiana politics for you. They are well connected I am sure.

me2051

02/11/2010

Provided by Citysearch - 
Overall
NOT INTERESTED

A VEHICLE WAS LEFT IN OUR PARKING LOT AND WE NEEDED IT REMOVED. THEY INDICATED THAT THEY WERE TOO BUSY TO DO THIS AND WE NEEDED TO CALL SOMEONE ELSE. HMMMMMMMMMM

prnts2abs

09/27/2009

Provided by Citysearch - 
Overall
obnoxious

I'm not sure if they could be any less professional.

topside95

03/31/2009

Overall
Mike at Topside

I was pleased enough to take the time to come back to this listing just to write a review. Each person I came in contact with at Guy's Towing were true professionals. Be assured they will get the job done now, at a reasonable price, while keeping safety in focus.

claimed iconBusiness Response12/01/2010

Mike, Thank you for taking the time to post a review. It is always our goal to provide the very best service in a difficult situation, which is always the case when a towing service is needed. Thank you for choosing Guy's. Your patronage is very much appreciated.

This listing has been claimed by a business representative.
redpearl34

09/26/2008

Provided by Citysearch - 
Overall
Terrible customer service

My car was stolen, recovered, and sent to Guy's Towing for my pickup. When we arrived at the front desk we were ignored. Once the front desk attendent decided to speak to us she spoke to us as if we were criminals who just had their vehicle impounded. We paid her in cash for her services and then requested that they send the vehicle to Team Honda in order for repairs to be made. She wrote incorrect notes and sent the car across town to a collosion company instead. When I called her to ask what we needed to do I was disrespected. I honestly have never been spoken too so rudely before at a place of business. Not to mention their prices are the highest in town. It cost us over 300.00 to get our vehicle towed to the wrong address. For the sake of your sanity, please choose another towing service in the Baton Rouge!