My husband and I went to this location last evening and was first to have our name put on the wait list for a booth in dining area, a family came in about 3 min. later and checked out the outside deck area but decided they did not want out there so was put on waiting list. A booth was cleaned off about 10 to 12 min. after we arrived and they never called anyone up so I went to counter and 2 people plus manager was standing there and I said I see u have a booth available and the manager said yes I told them, so I am figuring they will let us sit but no they took the family that was after us--so I ask why and they was speechless and finally said I don't know. Hey they are the one with the waiting list. So I ask to talk to the manager and lo and behold it was the one that had said I told them--so I ask him what happened here and he threw them under the bus saying I told them instead of taking the blame for what he had them to do. (I do believe.) I agree my husband and I are in our 70's but we do not deserve to be treated that way. This is one of our favorite places to eat but will never step foot in this place again. We take our grown children, grandchildren and other family members to here often but never again. U ignored us like we did not matter but we do. As retirees we probably put more money into your place than the family that u stiffed us for. Well good luck and yes I will tell everyone I know how we were treated.
Love Chappels...love their food. Never seen a time the owner did not come around and ask how things were. Have even had meetings there and romanti…
Great food wonderful service we love it Breakfast all day we love it Lots of choices We love the chicken fried steak and a T-bone steak was great my kid had a Mickey Mouse pancake was perfect thank you
Had been in the shopping center where they are located a thousand times over and again visiting Quick Trip, State Farm and a slew of other shops there and never once tried them; didn't even realize they were there.Was at Mazuma Bank across the street from there and needed to kill some time locally while my loan processed. Asked the loan officer for a recommendation of a good place to grab lunch and he gave me their name and pointed in the general direction of their shop. Told me the had the best macaroni and cheese in Kansas City. I gave them a try.He was absolutely right!!! I was entirely impressed with the mac and cheese... Not only is it the best in Kansas City, but probably the best I have ever had in my entire life. Mind you, I'm 58 years old and come from a family with a long history of southern comfort cooks.I'm not big on wings, probably why I never noticed them, but the make an delicious pulled chicken barbeque sandwich plate.It's a little hole in the wall type place and the staff seemed a bit distracted at times, but if you want some outstanding food at a good price, give them a try.
Awesome place to eat. Friendly staff, quick service, great food cooked just how you like it.
Great place to grab a bite to eat. Pleasant staff, food is cooked to order just right (I'm picky), and service is fast. It's one of my top go to places when on the run.
Items are priced high but quality of food and service is not superb. Waitress was way to eager to take my boyfriend's order and leave the table, not giving a darn about the others sitting at the table. For it to be located on the plaza I would have certainly thought the staff, food and up keep of the facility would be top notch.
When you order a drink, they will give u double and charge you more without asking you. Also the bartender serves her friends first AND then you.
Excellent food, excellent service, and reasonable prices. A little noisy, but music was low. Prices were good for what you got.
Great live music on the weekends, friendly staff, fresh squeezed bar and great food for a good price!
Best burger place around. Great service and always huge portions. I recommend this place to anyone looking for a good meal.