Sears Appliance Repair
9001 Cortana Pl, Baton Rouge, LA 70815
We have a Kenmore Elite refrigerator that had 3 different problems the last being the replacement of the compressor and the mother board, which put us without a refrigerator for over a month. The repairman was very nice and spent 3 hours trying to repair the refrigerator (good thing we had full repair coverage). The fridge is still not working and the next repair is 2 weeks out! Not impressed and will never buy another appliance from sears, or consider buying the home warranty they try to sell me every time i call and that's a lot!!!
We had a Kenmore Elite refrigerator that had 3 different problems the last being the replacement of the compressor and the mother board, which put us without a refrigerator for over a month. The repairman was very nice and spent 3 hours trying to repair the refrigerator (good thing we had full repair coverage). It was decided that a replacement refrigerator would be best and we were told how much we had to spend on a new refrigerator. Once he left all our troubles started. The Sears Store in our town charged us over $400.00 for the supposed difference in cost, which I later found out we should not have had to pay. We are having to go thru alot to get our money back, not with the Sears repair and/or corp offices but with the store. Really really sad
My 2 year old Kenmore refrigerator broke. The techs were competent and courteous but it took a week for the 1st appt then 4 days more to order the compressor and then another week for them to come out again. All this time we were without a fridge. If they are going to make things that break in 2 years, and I understand this is not uncommon; they need to hire more repair people.
this is the third week in a row that Sears has been here to repair our ice dispenser that is not dispensing ice. Guy #1 told me what it was and said he had to order a part. Made an appointment for the following week. One part arrived and the tech came and installed that part. He showed me the part worked. As soon as he left, I tried the dispenser and it was doing the EXACT same thing BEFORE he came. I tried to reach the tech on his cell number and left a message, with no return call.
I called Sears the next day and had to wait another week! Meanwhile, another part arrives.
Tech #2 came out- took one look and said I needed another part that should have been replaced in the first place! I have to wait yet another week!
I am so mad I could spit nails. Definitely not called Sears repair again! $420.00 for a $250.00 part!
Our Kenmore washer was repaired on Jan 13, 2016. Techs were on time and did a good job. Scheduling appointments using the Chat feature on their website worked well, and a transcript of the chat was emailed to me. Parts were ordered on a previous visit. Washer was usable (just making a loud noise on spin cycle) so waiting for the parts wasn't an issue in our case.