Like always coming to American factory is always a nice experience. Found a beautiful bedroom set and Sandee, who assisted us today, provided amazing customer service!
My boss and i went and bought 8 rwin size beds at a quoted price and MORGAN was the sales associate who went above and beyond to get us the best price possible and also set up our delivery thank you morgan !!!!
The salesperson I worked with was very helpful, not pushy and honestly good at her job. The furniture sold at Havertys is well made and not cheap quality furniture - the sofa I bought was made in the US and seems to be built to last, I'm very happy with it. Those are the positive things about Havertys - the rest is all negative. There was a lot of difficulty concerning my correct delivery address - I had made a purchase years ago and they still had that address on file. The address was still my mailing address, but the delivery address was different. Even though they seemed to have corrected it during the purchase process (in person at the Havertys store), the receipt they printed out and handed to me had the wrong delivery address on it. I didn't notice the mistake until the next day - I went in to the store personally the next morning instead of calling to sort it out. I received consistent and unified unwillingness to print out the correct receipt for me, including other salespeople I first spoke with (not my salesperson) and the people working behind the counter. None of them felt like the customer was always right - just the opposite. I was finally able to get a corrected receipt but they made it as difficult as possible. I should also point out that when I bought the sofa I also bought a $99 protection plan, and yet they didn't give me any paperwork whatsoever on what that $99 was for when I walked out - not even a brochure. I walked back in 5 minutes later and asked about it, and they tried to shoo me away. When I didn't give up, they finally gave me a brochure, but was told I would have to wait over a month for the actual details on what I paid for. I've bought furniture with protection plans before, and have always been given all the legalese in writing when I paid for the furniture - don't expect that at Havertys. I also went out of my way at the time of purchase to set up a delivery time over a week later that would be convenient for me. I asked for a 12:30 PM or later delivery time (I didn't care if they showed up as late as 8 PM) and they told me the earliest day that would work and it was supposed to be all taken care of. Of course, that's not what happened. The delivery ended up being in the 8:00 AM to 10:00 AM time frame ( I found this out via automated email over the weekend before the delivery, as opposed to a phone call which is what I was told by the person behind the counter when I bought the couch), and when I spoke to my salesperson about it over the phone she had no idea why that happened, but told me there was no way to change it at that point. These are just hitting the high spots of the issues and difficulties I had actually buying furniture from Havertys. The furniture honestly is a cut above what you'd find at most furniture stores and I love that it's American made, but I can't and won't be recommending Havertys to anyone.
My experience with this biz was horrible no one to help assist you, pretty much on your own when coming to this store. It was me and like 5 other customers walking around on yesterday trying find somebody to assist then we finally saw this one young lady. Who was already seeking a customer. Very unprofessional.
This business is unethical and does notcare about customers. They are using the flood as an opportunity to keep monies people have paid for items and are now having to repay for as they deal with their loss and their family's losses from the flood. No one from this business can even answer the phone or provide any information to customers who have paid. The business practices are despicable and deplorable. When their facilities are restored, I think it is important that potential customers know their business is not appreciated--not because they didn't deliver furniture timely, as that would have been understandable. A month later, They cannot even take the time to respond to paying customers who also have experienced this weather event. Other businesses are doing what they can at this point. I think this business and its owners are shameful and unappreciative.
I walked into the store and was greeted by Hank McGuire (my kind of salesman- knowledgeable without being pushy.) After he showed me all of the couches, I told him I would come back as I was unsure if I really wanted a new couch.When I returned he remembered my name, answered all my questions, was cordial and friendly.I bought a 3 piece leather couch, and asked for it to be delivered the day after Thanksgiving. That morning, I called and was told the couch would be delivered between 11 and 1. At 12:45 the truck arrived. The men who delivered and set up the couch could not have been nicer. Later that day, Mr. McGuire called to see if I was happy. At 72, I have purchased lots of furniture, and this was the most pleasant transaction (from start to finish) I have ever made. 5 Stars for sure
I thought I bought my bedroom set, until I saw random charges being taken out of my account for a lease I never signed. These guys were all smiles when I paid a huge down payment, turns out they're snake oil salesmen. There are millions of other furniture stores in BR, trust this one...drive to NOLA if you must. And it doesn't matter about someone else's experience, I'm telling you about mine. Don't do it. This company isn't even endorsed by BBB...hmmmm. I found this out after the "robbery". Just go somewhere else. These crooks are crooked. And the only reason I gave 1 star is because yp.com made me!
I had a wonderful experience when I visited American Freight Furniture and Mattress. I just moved to Baton Rouge and I was looking for some new furniture. I had already visited a few other furniture stores when my husband and I saw this place and thought we would stop in to browse. I had no idea that I would be leaving the furniture store with my new living room furniture that day. I was met at the door by Rafi who was a wonderful sales associate. He asked all the right questions so that he could help us find exactly what we were looking for. The shop may seem overwhelming as everything is sort of placed together throughout the several show rooms, but Rafi made it easy to see any piece that caught my eye. I really felt like the team went above and beyond to help me visualize what furniture would look like together in my new place. I have to tell you that the prices here are AMAZING! Trust me you will not find this high quality of furniture at a better price than you will here. This is really the reason we bought the furniture that day. To top it off, they were able to get it on the list to have it delivered to our house that day! (The movers are contracted through a different company and they are amazing. They moved in our furniture took off the plastic, put the legs on our chair and couch and then removed all the garbage after moving the furniture where we wanted it in the living room.) Overall our experience at American Freight was outstanding and we would highly recommend it to everyone! My husband and I are talking about updating the furniture in some of our other rooms and we will for sure be returning to this store for all of our furniture needs. The prices are so great that I think we will be updating sooner rather than later. Our new pieces are extremely comfortable and look wonderful. I'm so grateful that we came here!
My experience was a little different from the previous reviewer. Justice W. greeted and assisted me when I walked into the store. She was very pleasant, and humored me through all of my indecision in finding the "perfect" mattress. I came back to the store a second time still unsure of what I wanted to do, but she was still ready and willing to assist. I went with the Roosevelt Englander. Tara L, who was very down to earth, helped me fill out all the necessary paperwork for financing. I can't comment on the financing itself as I have not received my first bill yet. The owner, David (?), was able to work with his delivery guys and fit my delivery in on the same day I bought the mattress. That came as a surprise and it was nice to not have to sleep on my 15(+) year old mattress another night. As for the comfort of the mattress....ehhh...it's alright. I'm a combination of goldilocks and the princess and the pea so I'm difficult to please. The first night I noticed the middle of the mattress felt like it caved in too much. I rotated the mattress on the second night and it's not as bad. THOUGH, it is disappointing that I had to rotate it that soon. Overall, it was a good experience. I hate mattress shopping about as much as I hate bra shopping. It's difficult to find one that is comfortable, affordable, AND supportive. ;-)
Went to Stoma's in July of last year expecting to get helpful advice on our furniture purchase. I had done online research on the products I wanted for our home office. The sales lady (that's the moniker she deserves) was all talk and no help. She was supposed to be one of the store's "designers". I had to practically give her the list of all the pieces we wanted to purchase. I was so excited that we were redecorating and I asked for her help by coming to my house to assist with selections. She never made any effort to make an appointment with me and never came on delivery days of furniture as she had promised. She was a wash out. She didn't ever call to see how we like our furniture. It really irritated me because of the lack of customer service she showed. The only person who truly helpful at Stoma's was the Customer Service/Finance Rep. She was a doll and helped me through even when a torn, floor model leather chair was delivered to me instead of a new one for which we had paid. The "sales lady" should have checked quality control and done her job. I have serious doubts about giving Stoma's my business again. Ridiculous.