I had issues with another company since the flood and was taken care of right away with Enterprise. The young assisted me with no hassles. KUDOS!
The car was great, the experience checking in and out was fast and fine, except that they changed me for 30 days (my original contract), which I didn't notice at check-in, instead of 20 days that I actually had the car. I've called customer service twice, one rep was nice, said they have to send an email to the area manager who will contact me to adjust my charges. She said I would here from the manager before the close of business at 6 PM. After no contact after a few days, I called again to customer service. I was polite and respectful, but this rep was rude and dismissive. She said I would just have to wait until the area manager got around to me. After I insisted she said she would send another message. When I asked, she said there was nothing else I could do. They owe me $400+, I haven't heard from anyone and it's been a couple weeks.
Met me at the elevator with keys in hand! I was impressed by the expedient service, both at pickup and delivery. The professional staff was very helpful and pleasant to work with. Will definitely rent with Enterprise in the future!
I had a very nice experience at the 8329 airline hwy location. The waiting period was a little long due to the increase in car rentals due to the 2016 flood however, the staff was friendly and courteous. We were offered coffee and water with a smile. The young ladies and men demonstrated professionalism to the highest regard. If they can keep this up I will always bring my business to them at the location and will refer others as well.
Friendly and courtesy Service, wait time was less than 45mins.Thanks guys! I will be using you again. ����
Very enjoyable experience. Very surprised and pleased with the positive change at Baton Rouge Airport. Being an Executve level member at Baton Rouge the rental experience in the past was less than stellar - could not pick a vehicle that was comfortable for me to drive. This time was pleasantly surprised. Just one note - inside vehicle cleanliness could be improved. Thank you.
All the reps are nice and very helpful especially ms cherie. I have no complaints about this location.
Everything was really good! Employees were friendly and helpful. The only issue I had was waiting 45 minutes to be picked up from the repair shop. Otherwise, no problems.
Worst customer service ever. Front desk worker was lazy and rude.
It was a great experience using Enterprise, I had a lot of difficulties with other car rental, especially their self services, often return a car and you are being charged for gas when you returned the car with full tank and are not supposed to be charged. I appreciate having someone on the ground to check the car and makes sure everything is good before I left the parking lot. There services has been very good, very polite and friendly, always ready to help. I hope you will maintain it, and I will always recommend your services to my colleagues.